Terms

1. Scope of application: These General Terms and Conditions (GTC) apply to all legal relationships between the guest and Stöckl Engage, Schlössli Herrenhof (hereinafter referred to as “the Hotel”).

2. Conclusion of contract: A contract between the guest and the Hotel comes into effect upon receipt of a written, telephone, electronic, or personal booking and the issuance of a reservation confirmation. Reservations are considered binding as soon as an offered service has been confirmed in writing. These General Terms and Conditions form an integral part of the contract. Notifications sent by email are considered to be in writing.

3. Duration of use: Unless otherwise agreed, rooms are available from 3:00 p.m. on the day of arrival. On the agreed day of departure, rooms must be vacated and returned to the Hotel no later than 3:00 p.m. If the room is returned late, the Hotel may charge 50% of the full room rate (list price) for use of up to two additional hours. For delays of more than two hours, 100% of the full room rate (list price) will be charged. Any additional costs incurred by the Hotel will also be charged to the guest. This does not give rise to contractual claims by the customer. The customer is free to prove that the Hotel incurred no damages or significantly lower damages.

4. Smoking: Smoking is not permitted in any of our rooms. Failure to comply will result in cleaning costs of at least CHF 500.00.

5. Pets: House trained pets are very welcome. The pet fee is CHF 20.00 per pet per night. Please do not let your pets on the beds. If a pet gets on a bed or soils anything in the house with urine, faeces or vomit, we charge at least CHF 250.00 per incident for cleaning.

6. Parking: Guests have access to outdoor parking spaces and, subject to availability, covered parking spaces. The Hotel accepts no liability for damage to vehicles.

7. Lost property: Lost property will only be forwarded at the guest’s request, risk, and expense. Lost items will be stored for up to 1 year after discovery and then disposed of. The Hotel accepts no liability for loss or damage during return shipment or storage.

8. Prices: Unless otherwise stated, all prices are in Swiss francs (CHF) and include the legally applicable Swiss VAT. Prices are subject to change and are displayed accordingly.

9. Price changes: The Hotel may adjust previously communicated or published prices without prior notice in the following cases: newly introduced or increased government charges (e.g. VAT, visitor’s tax, etc.) to the extent of the fee increase; exchange rate fluctuations (calculated at the Hotel’s current reference rate); obvious printing errors; adjustments to market conditions.

10. Advance payment / security deposit: The Hotel is entitled to request an appropriate advance payment or security deposit, for example by means of a credit card guarantee, at the time of contract conclusion. The amount and due dates may be specified in the contract in written form. In justified cases, such as delayed payment by the customer or extension of contractual obligations, the Hotel may also request an additional advance payment or increase of the security deposit after contract conclusion, up to the full agreed remuneration. The Hotel is also entitled to request a reasonable advance payment or security deposit at the beginning or during the stay for existing or future claims arising from the contract, unless already provided. Accepted payment methods: credit cards and invoice (prepayment). If payment by invoice is agreed, the full invoice amount is due 20 days after the invoice date, unless otherwise agreed. Each reminder in case of late payment incurs a fee of CHF 20.00.

11. Cancellations and rebookings – 11.1 General conditions: Cancellations or rebookings are only valid if submitted in writing to Schlössli Herrenhof. This applies exclusively to bookings made directly with Schlössli Herrenhof. For bookings made via intermediaries such as Airbnb or Booking.com, cancellations or rebookings must be processed directly through the respective platform. The cancellation policies set there apply. Cancellation policy for direct bookings via the website: In the event of cancellation of a confirmed arrangement, the following charges apply: Up to 48 hours after booking, provided check-in is at least 14 days away: free of charge. More than 30 days before check-in: free of charge. 7 to 30 days before check-in: 50% of the arrangement price. Less than 7 days before check-in: 100% of the arrangement price. For non-refundable bookings, the full amount is charged at the time of booking and is non-refundable. These bookings cannot be cancelled free of charge or rescheduled. If payment cannot be processed at the time of booking, the booking will be considered void. In case of no-show or early departure, the full arrangement price will be charged. Advance payment: Up to 3 weeks before arrival, we expect prepayment of the booked arrangement; otherwise, we reserve the right to release the reserved rooms for resale. Prepayment may be made by bank transfer or charged to a credit card provided by the guest. Bank details Schlössli Herrenhof – Bank: Altnauer Raiffeisen Bank, CH 8595 Altnau; Account holder: Stöckl Engage, Winzerstr. 7, 9552 Bronschhofen; IBAN: CH35 8080 8008 8079 6332 1; Clearing No. / BIC: 80808; Swift Code: RAIFCH22. 11.3 Cancellation date and insurance: The date of receipt of the written cancellation notice by the Hotel is decisive for calculation of the cancellation fee. Any travel cancellation insurance is the responsibility of the guest. 11.4 Cancellations due to force majeure: In cases of force majeure such as political unrest, strikes, natural disasters, pandemics, etc., the Hotel reserves the right to cancel bookings at short notice without compensation for safety reasons.

12. Vouchers: Purchased vouchers are valid for 2 years from the date of purchase.

13. Printed materials: Use of the Hotel’s logos or images in any form by the organizer or third parties always requires prior written consent from the Hotel.

14. Liability of the Hotel: The Hotel is liable for damages only in cases of intent or gross negligence. This also explicitly applies to damages arising from the use of the Hotel’s IT infrastructure and Internet access points. Liability for items brought by the guest is excluded to the extent permitted by law. Claims must be submitted immediately, no later than 3 days after departure; otherwise, they are forfeited. Provision of a parking space does not constitute a safekeeping agreement. 14.1 Liability of the customer: Customers (or the contractual partner of the Hotel) are liable for damages or theft caused by themselves, their entrusted minors, animals, employees, event participants, or commissioned third parties on the premises and in the facilities of Schlössli Herrenhof. The customer also undertakes to indemnify the Hotel against claims by third parties arising from events or services organized by the customer. Insurance of items brought by the customer (e.g. technical equipment, exhibits, product samples, etc.) is the responsibility of the customer. The Hotel may at any time request proof of sufficient insurance coverage.

15. Data protection: The Hotel undertakes to comply with the applicable data protection laws when handling and processing all guest data and usage data. Guest data will only be used to ensure operational security, for marketing purposes, product development, crime prevention, collection of economic indicators and statistics, and for billing purposes. Use of the Hotel's Internet by guests is at their own risk. The Hotel provides no guarantee for the security, availability, or functionality of its hardware and software. Provision of Internet access is not part of the room or seminar price. The Hotel provides this service voluntarily and free of charge. Therefore, there is no entitlement to continuous Internet availability.

16. Applicable law and place of jurisdiction: Swiss law applies exclusively to all contracts concluded under these GTC with the Hotel. The parties agree on Kreuzlingen (Switzerland) as the exclusive place of jurisdiction.

17. Fraudulent evasion of payment: We expressly point out that non-payment of hospitality services constitutes a criminal offence against property under Art. 149 of the Swiss Criminal Code (StGB).